Education

  • B.M. 2010 – University of Louisville, Cello Performance

Areas of Expertise

  • End-user support
  • Desktop Management
  • Server Management
  • Information Security
  • Access Requests
  • Custom solutions

Background

While completing a music degree, Charlie began his Technology career working for Apple, where he supported customers at the Genius Bar provided internal support. He then spent the next 7 years in K-12 Education, first helping to launch and support the iLearn initiative at Jackson Academy (Jackson, MS), for which the school earned a designation of Apple Distinguished School; and subsequently as the IT Director of St. Francis School in Louisville, KY, where he oversaw and implemented all aspects of the school’s technology program. Through these roles, Charlie has developed a broad set of skills encompassing customer service, technical support, systems administration, programming and automation, and networking.